1.        Why are your prices so low?
When buying from My Fave Jewelry com, you are buying directly from the manufacturer.
No middle-man means the savings are passed on to you.

2.        Do you ship internationally?
Yes, we do! We accept order from worldwide  

3.        Do the listing prices include postage charges?
Yes, all our products listing in the website are subjected to FREE shipping, and only 
GBP1.00 operation and handling charge for each invoice.

4.        Do you accept other forms of payment rather than credit card in PayPal?
Yes, we do! We prefer PayPal™ as your payment method, we also take bank wire
and western union as a payment alternative; please contact us for more payment methods. 

5.        Is your Credit Card Form Secure?
We use PayPal™ For Taking Credit Card Purchases. With The Industry’s Most-Advanced Encryption, Fraud Prevention, and Buyer and Seller Protection Policies, PayPal™ Is Dedicated To Keeping Your Account Safe and Secure.

6.        Do you accept money order?
We are unfortunately not able to accept international money orders.  You may like to consider become A PayPal member and using the PayPal E-check system if you do not  have an credit card

7.        What is the normal delivery time after payment?
We ship all items within 1-2 hours after payment received, except on Sundays and 
Public Holidays, the time of delivery is approximately 10 to 15 days depending on 
destination

8.        How do I know my order had been delivered?
You will receive an e-mail confirmation with tracking information within 48-72 hours, you can track your order at Hong Kong post office website with the tracking number. Sometimes, a Sometimes, a spam filter blocks new e-mail addresses. If you have not received a confirmation to that e-mail address within 72 hours, please check to see if your spam filter has caught the message. If your spam filter has caught our e-mails, please add our e-mail msszesze@gmail.com to your friendly list/white list. If you have not received an email confirming your tracking no. please contact us.

9.        What happens if my order is lost or stolen during shipping before I receive it?
All shipments from My Fave Jewelry are sent express or registered air mail via Hong Kong Post Office, your package requires a signature because all orders are sent insured for your protection.  You are not in any way responsible for the loss of parcel until you or someone at your shipping address has signed for it.

10.     Can I change or cancel my order?
After you have paid, your order begins to process and you cannot make any online 
changes to your order.  To change or cancel your order prior to shipment, you must 
call our Customer Service at 852-60999218, please note that most orders process 
quick and can enter the shipping process with minutes.  If your order has already 
entered the shipping process, it cannot be changed or canceled. 

11.      Do you provide repair or exchange service?
We provide free repair and/or exchange service to products with manufacture defects. 
No service will be provided to products damaged by negligence.  Particular product 
may not be available for immediate exchange, allow approximate 5 weeks for product 

12.     Do you have custom made order?
Yes, we do! Custom made items are most welcome.  We charge counter samples cost which will be refunded when order is confirmed.  Minimum order quantity is 500pcs or above.

13.     Do you have a return policy?
Return Policy
* You may return order/item within 10 days from the date the order was received.
* We will not accept any returned packages without a RMA# issued by us.
* All returned package must be shipped with a tracking number
* Used merchandise can not be returned, no exception.
* Shipping and handling fee is non-refundable, unless it is the result of our fault or 
    mistake. 
* You will be responsible for all shipping and handling charge of the returning order.
Return Procedure
* Email us at customerservice@myfavejewelry.com in advance and state which order
   or merchandise will be returned, we will issue you RMA #.
* The merchandise must be returned in its original packaging to receive full refund.
* Make sure you send the package back to us with a tracking number, we will not be
   held responsible if the shipment is lost.
* Refund will be issued only when we receive the returned merchandise.
* You will be credited back with the original amount minus our shipping cost.

14.     How can I contact you?
You can click on the Contact Us through different email address, we will respond to your query within 24 to 48 hours. You may also click on Our Quick Link to chat to a Live Customer Service Representative when you notice that they are online, or also leave a message to us from there.

15.     Are your description details accurate?
We work hard to ensure the accuracy of all products data, Slight variance in the
measurements of product details to be expected.  Also, colors may appear differently
depending on the computer screen being used, and product images are not-to-scale.

16.  What is your privacy policy?
Myfavejewelry.com takes privacy issues very seriously , all personal information which our customers provide to us kept confidential at all times. Our customer information is not disclosed to anyone or any company.  Email and mailing information are used to provide you with our e-newsletters which include updates and promotions directly related to My Fave Jewelry.  If you no longer wish to receive our e-newsletters. simply email us at customerservice@myfavejewelry.com